Products — The Liquid Edge

Return Policy

Claiming a Damaged Item:

If you received a new product with big dents, dings, or scratches please email doug@theliquidedge.com. Please provide photos of the area damaged along with the remaining packaging the item was shipped with.
Reports or claims of a damaged item are only accepted within 72 hours of order delivery.

Returns

Returns of unused merchandise are accepted up to 30 days from the date the order was shipped. Anything over that time frame will result in a restocking fee. All items must be returned in their original condition, including the manufacturer's packing, tags, documentation and any accessories.

Any items that do not meet this criteria are not subject to be returned. If you have any questions please feel free to contact customer support at 309-928-9498.

To make a return simply email doug@theliquidedge.com with "Returns" in the title and include the following information from your order so we can approve that the item(s) are eligible for return.

Order Number
Item(s) you wish to return (please state name, size, color and other options)
Reason for your return

Be sure to include all of the above information so that your return can be processed without delay. After you have received your approval, repackage your item(s) in the original packaging and ship the items to the following address within 5 business days. Please leave a small note inside the box with your order number so we can tie the return to you. We require that you use an insured shipping method to cover any damages while the return is in transit. We also require you use a return shipping method that provides delivery notification. The Liquid Edge is not responsible for items that are lost or damaged in transit.

The Liquid Edge

Attn: Returns

1710 N John Street

Farmer City, IL 61842

All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs. We will notify you via email after your items are received and after we have credited your card. All returns will be credited within three business days of arrival at The Liquid Edge. Returns will not be accepted on items without Return Approval.
DO NOT SHIP ITEMS WITHOUT FIRST GETTING RETURN APPROVAL.
They will be returned to you.

Any item that is a special order or custom made to order is not a returnable item.

For any questions regarding our returns process please contact us at Doug@theliquidedge.com or call 309-928-9498.

Exchanges: To exchange an item simply return it using the return process (above) and place a new order online or over the phone for the item you want. Items being shipped from The Liquid Edge to the customer for an exchange, will be shipped at the discretion of The Liquid Edge in terms of shipping method and carrier.

Customer is responsible for all return shipping costs.

Any refused shipments will have additional charges applied to your order upon return.

Warranty

The Liquid Edge is not the decision maker in warranty situations. The Liquid Edge does not offer a warranty. All product warranties are processed through the manufacturer and any decision to replace/repair an item under warranty is at the discretion of the manufacturer.

Most warranty issues can be easily resolved via email. Should the manufacturer request the product be returned for them to inspect, you are responsible for any shipping charges that may apply. Replacement items can not be sent out until the original items are received and the manufacturer has deemed the items warrantable.

To begin a warranty send us an email with a few photos of the product defect clearly visible to Doug@theliquidedge.com. Be sure to include your first and last name, order number, and a description of the defect.